Update your software and check your version of macOS
- Apple Silver Keyboard Shortcut
- Apple Silver Keyboard Pro
- Apple Silver Keyboard App
- Apple Computer Keyboards For Sale
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First, use Software Update to check for any new software your computer may need. After those updates are complete, check which version of macOS your computer has by choosing About This Mac from the Apple () menu.
Identify your device and its requirements
Learn about device names, descriptions, and minimum software requirements.
Apple wireless mice
Magic Mouse 2
- Lightning connector, built-in battery
- Requires OS X 10.11 or later
Apple Silver Keyboard Shortcut
Apple Magic Mouse
- Removable battery door, uses two AA batteries
- Requires OS X 10.5.6 plus Wireless Mouse Software Update 1.0, or Mac OS X 10.6.2 or later
Apple Silver Keyboard Pro
Apple Wireless Mighty Mouse
- Multiple buttons, scroll ball
- Requires OS X 10.4.8 or later
Apple Wireless Mouse
- Single button
- Requires OS X 10.2.6 or later
Apple wireless keyboards
Magic Keyboard with Numeric Keypad
- Numeric keypad
- Lightning connector, built-in battery
- Requires macOS 10.12.4 or later
Magic Keyboard
- Lightning connector, built-in battery
- Requires OS X 10.11 or later
Apple Wireless Keyboard 2011
- Uses two AA batteries
- Exposé and Launchpad function keys:
- Requires OS X 10.5.8 plus Aluminum Keyboard Update 2.0, or OS X 10.6.2 or later
Apple Wireless Keyboard 2009
- Uses two AA batteries
- Exposé and Dashboard function keys:
- Requires OS X 10.5.8 plus Aluminum Keyboard Update 2.0, or OS X 10.6.2 or later
Apple Wireless Keyboard 2007
- No number pad, uses three AA batteries
- Requires OS X 10.4.8 or later
Apple Wireless Keyboard 2003
- White case, number pad, uses four AA batteries
- Requires OS X 10.2.6 or later
Apple wireless trackpads
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Magic Trackpad 2
- Lightning connector, built-in battery
- Requires OS X 10.11 or later
Magic Trackpad
- Aluminum case, uses two AA batteries
- Requires OS X 10.6.5 or later
Find your device's serial number
Learn how find the serial number of your wireless device.
Apple wireless mice
Magic Mouse 2
The serial number of your Magic Mouse 2 is on the bottom surface of the device, along with other markings. It's a string of 17 letters and numbers.
Earlier wireless mice
You can find the serial number of earlier Apple wireless mouse models inside the device's battery bay:
Apple wireless keyboards
Magic Keyboard and Magic Keyboard with Numeric Keypad
The serial number of your Magic Keyboard is on the bottom surface of the device, along with other markings. It's a string of 17 letters and numbers.
Earlier wireless keyboards
You can find the serial number of earlier Apple wireless keyboard models on the underside of the device, near the power button:
Apple wireless trackpads
Magic Trackpad 2
The serial number of your Magic Trackpad 2 is on the bottom surface of the device, along with other markings. It's a string of 17 letters and numbers.
Earlier wireless trackpads Best free slots app for iphone.
You can find the serial number of earlier Apple wireless trackpad models on the underside of the device:
Learn more
Apple has determined that a small percentage of the keyboards in certain MacBook, MacBook Air, and MacBook Pro models may exhibit one or more of the following behaviors:
- Letters or characters repeat unexpectedly
- Letters or characters do not appear
- Key(s) feel 'sticky' or do not respond in a consistent manner
Apple or an Apple Authorized Service Provider will service eligible MacBook, MacBook Air, and MacBook Pro keyboards, free of charge. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.
To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.
- MacBook (Retina, 12-inch, Early 2015)
- MacBook (Retina, 12-inch, Early 2016)
- MacBook (Retina, 12-inch, 2017)
- MacBook Air (Retina, 13-inch, 2018)
- MacBook Air (Retina, 13-inch, 2019)
- MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports)
- MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2016)
- MacBook Pro (15-inch, 2017)
- MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2018)
- MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2019)
Note: No other Mac notebook models are part of this program.
Please choose one of the options below for service. Your Mac notebook will be examined prior to any service to verify that it is eligible for this program.
Apple Silver Keyboard App
The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard. The service turn-around time may vary depending upon the type of service and availability of replacement parts.
- Find an Apple Authorized Service Provider.
- Make an appointment at an Apple Retail Store.
- Mail in your device to the Apple Repair Center.
Apple Computer Keyboards For Sale
To prepare your unit for service, please backup your data.
Note: If your MacBook, MacBook Air, or MacBook Pro has any damage which impairs the service, that issue will need to be repaired first. In some cases, there may be a cost associated with the repair.
Busy contacts 1 4 5 140501 1. This worldwide Apple program does not extend the standard warranty coverage of your Mac notebook.
If you believe your Mac notebook was affected by this issue, and you paid to have your keyboard repaired, you can contact Apple about a refund.
The program covers eligible MacBook, MacBook Air, and MacBook Pro models for 4 years after the first retail sale of the unit.
